Chapel Street Surgery
Chapel Street Medical Centre is a comprehensively equipped GP practice. It is a well-established surgery and because of its geographical location serves the communities of Lye and its surrounding areas.
The staff are an enthusiastic team of professionals who aim to provide the best service possible for all patients.
The practice prides itself in encouraging a positive attitude towards good health and will always try to be flexible and accommodating to patients’ needs.
Further information is available on the Chapel Street Medical Centre website.
Have your say!
Feedback : Concerns, Comments, Complaints, Compliments and Suggestions
Dudley Integrated Health & Care NHS Trust (DIHC) make every effort to give the best service possible to everyone who attends our services, including High Oak Surgery. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please email the Quality & Safety Assurance team at Dudley Integrated Health & Care NHS Trust via email to discuss any concerns you may have, or if you would like us to help you with the process. You can also contact us by telephoning 01384 465447. If your complaint is regarding High Oak Surgery, please do not hesitate to contact the Practice Manager or if you prefer, please email
If you would like to give us any feedback, including concerns, compliments, suggestions, please email the Quality & Safety Assurance team at Dudley Integrated Health & Care NHS Trust via email
How You Make a Complaint About Primary Care Services is Changing on 1 July 2023
You have the right to make a complaint about any aspect of NHS care, treatment or service, this is written into the NHS Constitution on GOV.UK.
From 1 July 2023 the way you make a complaint about primary care services to the commissioner is changing.
By primary care services we mean GPs, dentists, opticians or pharmacy services.
There are two ways you can make a complaint:
- You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example your GP surgery or dental surgery.
- You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.
After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact the Black Country Integrated Care Board instead of NHS England.
You can do this by:
Telephone: 0300 0120 281
Email:
Writing to us at: Time2Talk, NHS Black Country Integrated Care Board (ICB) Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SH
If you want to make a complaint directly to the provider of the primary care service, you still can – that does not change on the 1 July 2023.
Please see the Black Country ICB Compliments, concerns and complaints leaflet here.
Ongoing complaints
If you have an ongoing complaint placed on or after 1 July 2022, you will receive a letter from NHS England informing you that the Black Country ICB is now handling your complaint, this will include confirmation of your case handler.
If you have an ongoing complaint placed before 1 July 2022, you will receive a letter from NHS England informing you that your complaint is being retained by NHS England, this will include confirmation of your case handler.
Find out more about how to feedback or make a complaint about an NHS service.
